Password Does Not Match

There are two potential reasons why someone would be receiving an mistake message that reads "Your e-mail and countersign do not match. Please endeavor again." when logging in to the Adobe Sign web site:

• The e-mail address is wrong. This happens well-nigh often when someone has changed their email
• The countersign is wrong or expired. This can happen because:
  • You are entering the wrong password. This happens almost often subsequently a contempo password alter
  • The countersign has expired due to aging across the maximum age for a countersign (as gear up by the business relationship-level admin for the account)
  • The password was expired because a password residual was requested, but never completed
  • The countersign was expired due to as well many consecutive failures to authenticate to the business relationship
  • The countersign was expired because the user was deactivated by an administrator

In all cases, the only method forward is to reset your password using the Forgot Password? link directly under the error message.

Clicking the link opens the Forgot your password? text box where you can enter your email accost and click Submit.

A success bulletin displays indicating that an email has been sent to reset your countersign.

The email accost that is being used is explicitly stated in the message. Please verify that the electronic mail is correct.

In virtually cases you will get an email with a link for yous to modify your password:

If yous get an email indicating that your account is deactivated, you will demand to contact your account administrator.

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Source: https://helpx.adobe.com/sign/kb/adobesign-can-not-login.html

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